Refund Policy for Potpot Express

This Refund Policy outlines the terms and conditions regarding refunds for purchases made on the Potpot Express platform ("Platform"). By using our Platform, you agree to adhere to this Refund Policy.

1. Eligibility for Refunds

1.1. Product Quality Issues: If you receive a product that is damaged, defective, or not as described, you may be eligible for a refund. Please contact our customer support team within [insert number] days of receiving the product to initiate the refund process.

1.2. Order Cancellation: Orders that have not been processed or shipped may be eligible for cancellation and a full refund. However, once an order has been processed or shipped, it cannot be canceled for a refund.

2. Refund Process

2.1. Contact Customer Support: To request a refund, please contact our customer support team at support@potpotexpress.com with details of your order and the reason for the refund request.

2.2. Return of Product: In some cases, we may require you to return the product to us before issuing a refund. You will be responsible for the cost of return shipping, unless the product is being returned due to a quality issue.

2.3. Refund Processing: Once your refund request is approved and the returned product is received, we will process the refund to your original method of payment within [insert number] business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment processor.

3. Non-Refundable Items

3.1. Digital Products: Digital products, such as e-books or downloadable software, are non-refundable once they have been downloaded or accessed.

3.2. Perishable Goods: Perishable goods, including fresh groceries and food items, are non-refundable due to health and safety reasons, unless they are received in a damaged or defective condition.

4. Dispute Resolution

4.1. Communication: We encourage open communication to resolve any issues or concerns regarding your order or refund request. Please contact our customer support team to discuss any disputes or discrepancies.

4.2. Arbitration: In the event of unresolved disputes, both parties agree to resolve the matter through binding arbitration in accordance with the laws of the Philippines.

5. Changes to this Refund Policy

5.1. Updates: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our Platform. We encourage you to review this Refund Policy periodically for updates.

If you have any questions or concerns about this Refund Policy, please contact us at support@potpotexpress.com.

This Refund Policy was last updated on February 27, 2024.