Privacy policy

Privacy Policy for Potpot Express This Privacy Policy describes how Potpot Express ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") who access our website (www.potpotexpress.com) and mobile applications ("Platform"). By using our Platform, you consent to the practices outlined in this Privacy Policy. 1. Information We Collect 1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and delivery address when you create an account or place an order on our Platform. 1.2. Transaction Information: We collect information about your transactions on the Platform, including the products you purchase and payment details. 1.3. Device Information: We may automatically collect device information such as your IP address, browser type, and operating system when you access our Platform. 2. How We Use Your Information 2.1. Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support. 2.2. Improving Our Services: We may use your information to analyze trends, track user interactions, and improve the functionality and performance of our Platform. 2.3. Marketing Communications: With your consent, we may send you promotional emails or notifications about our products, services, and special offers. 3. Information Sharing 3.1. Service Providers: We may share your personal information with third-party service providers who assist us in operating our Platform, processing payments, or delivering orders. 3.2. Legal Compliance: We may disclose your information if required by law or in response to legal requests or government inquiries. 4. Data Security 4.1. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. 4.2. User Responsibility: While we take reasonable steps to safeguard your information, you acknowledge that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 5. Data Retention 5.1. Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 6. Your Rights 6.1. Access and Correction: You have the right to access and correct your personal information stored on our Platform. You may update your account information or contact us to request changes. 6.2. Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can unsubscribe from promotional emails by following the instructions provided in the email. 7. Children's Privacy 7.1. Age Restriction: Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old. If you believe we have inadvertently collected information from a child, please contact us immediately. 8. Changes to this Privacy Policy 8.1. Updates: We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our Platform or by other means of communication. 9. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@potpotexpress.com. This Privacy Policy was last updated on February 27, 2024.